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Abstracts. 1, 2014 year
 
ABSTRACTS
Ovcharuk V.N., Chye En Un (e-mail: ovaler@ya.ru)

Features of construction the registration system for acoustic emission signals

The major problems of the nondestructive inspection acoustic emission method are analyzed in the article. The inappropriateness of the analysis method in the narrow band of frequencies is shown in the article. The comparative results of the acoustic emission signals spectral analysis for different types of materials are given as an example. The necessity of using spectral analysis methods to increase the accuracy and reliability of results is demonstrated.

Keywords: non-destructive testing, acoustic emission, spectral analysis, the energy of the acoustic signal.

Khunuzidi E. (e-mail: hunuzidi@mc.misis.ru)

Assessment of consumers satisfaction with the Certification body of quality management systems

The article covers the experience of assessing consumers satisfaction with the Certification body of quality management systems (QMS CB). The author substantiates the need for assessing consumers satisfaction with QMS CB and offers a new methodology containing an assessment algorithm and criteria and forms of data collection for further analysis. The author also provides results of the methodology use and gives recommendations how to use the methodology in organizations specializing in various fields.

Keywords: consumers satisfaction, certification body, quality management systems, assessment criteria, customers, questioning (polls), improvement measures, decision-making.